We arrange a suitable time directly with the tenants on the agreed tenancy start date, all arrangements are confirmed via email and telephone and include guidance information on what to expect at check in. Our check-in reports consist of a detailed schedule of condition of the property in full. Included are details of the cleaning standard, overall property and furniture condition, accessible meters (electric, gas, water, heat & oil) and the keys provided to the tenants. The clerk will test and document smoke, heat and carbon monoxide alarms that are present. We will go through the property in brief with the tenant highlighting the condition of the property, we show the tenants the meter locations (and take readings) and provide details on the standard of cleaning. In due course the report will be emailed directly to the tenant, agent or landlord with a disclaimer detailing further instructions. All our reports can be signed by all parties using a digital signature.